Setting your agent status

The agent’s status is a helpful way to show your entire team whether you are free to take a conversation.

By default, Digital Connect includes the following statuses.

• Available: You are logged in and available to take new conversations.
• Busy: You have more than one conversation in progress
• Away: You are away from your computer and cant be assigned new conversations but other agents and team supervisor can send you private notes and forward conversations.
• Unavailable: You are not logged in and unable to receive any conversations.

Manually assign a conversation

Keep in mind that you’re setting a status for yourself as an agent and not for all agents.

You can change your agent status by clicking on the icon at top right corner next to notifications icon.

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When your status changes to unavailable, your team members logged in to Digital Connect will not be able to tag you in private notes.